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Steven Jerauld

3 months ago

I recently purchased a used pop up camper from RV Value Mart in Bath, PA. Chad C. was easy to deal with over the phone. He answered all of my questions and completed the paperwork in a timely manner. He promised me I would be pleased with the camper when I saw it in person, and he was right. This was very important, since I traveled from Florida to purchase it. I picked the unit up on one of his days off, and sales manager Rich handled things efficiently in his place. The staff in the service department was helpful, and allowed us to use tools to swap out the tires before our long drive home. Overall I am pleased with my experience with RV Value Mart, and would recommend them to others.

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Elizabeth Roberts

6 months ago

I had been looking for a new Toy Hauler with very specific dimensions and amenities for months. Went to numerous dealers and found all of them wanted me to “fit” into an RV that they had on their lot or was their preferred brand. I felt very unheard by every sales person UNTIL I had the pleasure of working with Ann at RV Value Mart. Ann listened, walked me through the process, had the perfect fit for us and has been wonderful throughout the entire process!!! I will be buying my next two RVs from Ann without a doubt! Thank you for such a great experience! ❤️ Elizabeth, Frank, Pippa 🐾 & Georgie 🐾

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Moe Handley

a year ago

I would never recommend this place to anyone. I bought a new camper from them Cost me $81,000. The camper was delivered to me with more problems that you can only imagine. This RV Value mart had an RV show last year in Bartonsville..I picked out my camper. Granted they didn't have everything open Once received my camper I didn't use everything with it only being myself and hubby. 1st awning opening it was ripped. The door wasn't closing, had to slam, shield under camper that covers the whole bottom of the camper was falling off, bed in spare bedroom was not even connected, door was broken, master bedroom bed storage bar broken, shower floor had a Crack. I can go on and on. They gave me a problem to bring in and fix and had the nerve to say they had to see if it was covered under warranty. Like are you serious right now!!! I just bought this camper with multiple damages and they tell me that. I brought my camper to them in October of 2023. My hubby went to go look at it on Friday March 29th and the dealer. Still camper was not fixed and they made more damages to my camper. 2 dents on the side of camper and my back bumper was hit. The camper was filthy with mud in and out. The camper hold mold on it. My camper is still there since Oct 2023 and today is April 1st 2024. I am beyond disgusted and very very unhappy. Don't ever purchase a camper from them. Very dishonest company. I don't know how they are still in business. This will not be the end!!

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Dahc Reztnem

10 months ago

Review is on bath location I can't speak for the other locations. Would give 0 stars if I could. Purchased my catalina legacy 323BHDS in May(ish) of 2023 our sales lady was Ann she was personally great! We received our camper and went out on our first trip, the magnets that hold open the storage compartments pulled out of the siding. Called rv value they said to bring it down. So I did. They just came out with bigger screws and ran them in and called it a day. No fresh sealant or anything. Between delivery and now (June of 2024) I had to replace every screw in every cabinet hinge. Out on our 4th or 5th trip during a rain storm we had a huge puddle on the floor. Our main slide in the living area was leaking. I called rv value because it was under warranty. So they made the claim and waited on warranty to get back to them. I had to put a patch on it to stop the leak. Part of the warranty work was also to replace the outdoor kitchen door that was broke in the middle and the out door awning lights. Made an appointment after warranty approved the work. And "all the parts needed arrived" We dropped the camper off at the end of the camping season (October/November of 2023) after a month I called for an update because I never got any communication about it and drove past and the camper was still sitting in the same spot I dropped it. When I called I spoke to Rob or Bob (I don't exactly remember the older guys name) he told me "everything is moving along greatly" fast forward another 3-4 weeks I called again to check up and spoke to the same gentleman and he said they just pulled it in... Couple more weeks go by and I was called to come pick it up because it was done(feb. Of 2024) I arrived and they were quick to get me in and out (which should have been a red flag) I signed the paperwork and hooked up to my camper only to notice it's sitting on a flat tire, I had a locking pin missing and the front of the camper was covered in mud. On the first trip of 2024 season I found out my lights were never fixed and my outdoor kitchen door is the complete wrong size. After I noticed the lights I called and spoke to the same gentleman (rob/bob?) He said they never ordered the parts, come to find out the next day they never even put it on the paper work. And now that it was past the 1 year they said it's out of manufacture warranty and wanted to submit yet another claim. When I took my trailer to another shop for inspection I received a phone call telling me my Vin on the registration vs. What's actually printed on the trailer was different and missing a digit. So at the time of purchase that was messed up as well. I had 2 family members in the market for a new travel trailer and RV. They were going to go to rv value in bath to check out what they had. I was very quick to turn them around and point them in the direction of another dealership (which is where they both made their purchase) I will never do any work again of any kind with rv value. And it's quite amazing they are still in operation if this is the way they do things and treat customers.

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Hatchman

6 months ago

Great dealership. Big lot full of all types of trailers and RV’s. Helpful staff including Allen and Rich. Highly recommend.

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