Shop Inventory

Carol Gegner

3 months ago

General RV, that is where we purchased our new to us 2018 Gulf Star Vista 23RSS. I wanted to tell you about our experience purchasing the trailer. I traveled (wife could not go) from Florida to Elizabethtown PA in order to purchase the sight unseen trailer risking a deposit. Craig Ball our salesman did not over sell us on what we were getting. In fact it was nicer than we expected, basically new. Before the trip he quickly answered every question we put to him and there were a lot of questions. Craig also took care to make sure the technicians knew I was traveling on day one and needed no surprises. On pickup day,@ General RV’s process was great! Debbie took me through the trailer explaining every switch and function as I tested them recording any issues we found (we did find 1 small issue that was fixed before leaving). Before pulling off, the technician showed me how the hitch worked and explained the electric brakes and how to test/adjust them. He also answered a few of my technical questions. A 1,000 miles later and the trailer is in Florida.

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Big Will

2 weeks ago

As service centers go (General RV in Elizabethtown, PA), we couldn't have made out any better. Great facilities. Super friendly and helpful staff! Maria P was made for customer service. She met us at our rig, detailed the process that would take place for our repairs, made us feel welcomed and comfortable while we waited, checked on us and provided updates, made sure we ate, and on. Maria recalled a previous instance of one of my concerns, knew what I was trying to explain, and documented exactly what needed attention. The dealer experience was great (new RV at a fair price) and the facility is just as good. But Maria makes this "the" best customer service we've experienced in a very long time.

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Dale Coatsworth

4 weeks ago

First time ever at General RV, an I’m very impressed how they care for their service customers. I had a warranty recall, they completed it on time. My service advisor Missy Hoffman promptly told me care of me, Two other guys who were doing trailer inspections, one was Robert, the other I do not have, but both were very helpful, courteous and respectful. If your entire dealership operates this way , you guys will be very successful. Thank you Dale and Beth

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Eugene Rak

a month ago

I was surprised that those people had not killed anyone yet. Upon picking of my RV if I trusted those people, I might have died or kill someone. They replaced axles on my trailer and what i found upon inspection? completely loose bolt on the the springs. I am not a big fan of that shop and will NEVER be back there. Hello to Paul (the technician who was working on my RV and made it way worse). Also, someone was using my water filter and also broke my fridge - of course, no one knows anything, and I am stuck with repairing that. I will be filing with the consumer general in PA so at least they can investigate this shop.

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Kathryn Williams

6 months ago

Saleena and Jarrid were amazing. Took us through every little detail possible of the interior and exterior. We couldn’t be more happy with our purchase and the personalized experience from the two of them.

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