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John Nigro

a week ago

After an extensive search for a wheelchair-accessible RV with a lift, we finally found the perfect one at Carefree RV. The only challenge? We were in New York, and the RV was in Canada—2,500 miles away! From the moment we connected with Jason (our salesman) and Rob (the manager), we knew we were in good hands. Jason went above and beyond to make sure we felt completely confident in making an out-of-country purchase. He researched everything—how to transfer the RV to New York, what documents we needed at the border, how taxes would be handled, and what steps we'd need to take for registration in the U.S. When it came time to finalize the purchase, Jason and Rob stayed in touch every step of the way. There was never a moment we felt uncertain. When we finally arrived to pick up the RV, it was in pristine condition and ready to go. Even after the sale, Jason checked in on us throughout our three-day drive home! This is not just a dealership—it's a family operation that truly cares about its customers and upholds its name with honesty and expertise. They know every inch of what they’re selling, and they take the time to ensure you do too. If you're looking for an RV, especially one with special accessibility needs, you can trust Carefree RV to deliver a flawless, stress-free experience. We couldn’t have asked for a better team or a smoother process! 🚐💨

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Tyler Deutscher

4 weeks ago

We have had bad experiences at other dealerships and tried Carefree RV. Would like to give a shout out to Graham for making this one of the best experiences possible. The personal attention and customer care was above top notch, the staff in the service bays were just as friendly. The team down at Carefree RV need to be recognized as from when my wife and I showed up to when we left the whole afternoon was a joy to be in company of such great professional people. Graham listened to us and what we were looking for and found us exactly what we wanted without compromise. The communication before, during and after that day was perfect and would highly recommend Carefree RV to anyone looking for a place where your not just a SALE. Once again thanks to the whole team.👍🏻👍🏻

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Heather Friedrich

a week ago

We came in to upgrade to a new to us camper and found exactly what we were looking for at a great price! Graham and all of his colleagues were a great help, making the whole process an easy and enjoyable experience! Definitely recommend!

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Bruce Wayne

5 months ago

I would leave a 0 star of it wouldn't let me. We Purchased a used camper trailer in early June of this year. And it seemed like as soon as they got my money they wanted absolutely nothing to do with me. Terrible customer service. I will just quickly mention that I was given the run around while waiting for parts that were ordered when I purchased the unit as part of the purchase agreement. The pickup date was moved because they did not have it ready in time. i was told everything was ordered the day we picked up the camper. I called days later told the same thing, then called periodically and was told we are still waiting. when I called almost 5 weeks later I was asked what size my windows were so they could order the screen and window covering (that were supposedly ordered the day I purchased the unit). I Did finally get everything 2 months and many, many phone calls later. At the time of purchase, I was talked into installing the mouse proof undercoating below the camper. I was told there was a 5 year guarantee and that any holes in and out of the camper would be filled with this foam repellant to keep the mice out. It's been 4 months and we officially have had to deal with mice in the camper. They appear to have chewed right through the foam that was sprayed, or crawled through the many holes that were missed. and after opening the under cabinet access panels I found that nothing was sprayed where the pipes come through the floors in the camper and there were several spots missed in the belly. I have had to fill all these holes and completely clean the camper, deal with the rodents. This stuff was quite expensive and either does not work or was improperly installed. And this issue has yet to be resolved. I called and left several voicemails and emails to hopefully come to some kind of agreement as I would like at least some of my money back. Absolutely no call backs, get passed around from person to person when the receptionists do answer. If you are looking for a camper dealer with great customer service who stand by their products and work, stay far away from Carefree RV

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Michael Morrison

8 months ago

From the moment my Wife and I walked in the door we were met with kindness. We met a fantastic Salesman named Don Gray. He actually listened to what we said we were looking and showed us units that fit that description. We were not actually looking to buy. We were just looking to see what was out there for when the time came for us to buy. Then, Don showed us a unit we loved and it was a deal we could not refuse. So, we bought. Our situation is a little different than most. We have a bit of a delayed time frame for having our unit delivered to us. We found a few “factory defects” in the unit. Carefree is working with the manufacturer on fixing those issues. We could not be more pleased with the way things have been going so far. Based on this experience I would definitely recommend Carefree RV to anyone and everyone. Michael

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